Shipping Policy
Last updated: 17/01/2025
Welcome to Vailand! We are committed to providing a smooth and transparent shopping experience for all our customers. This Shipping Policy outlines our shipping terms, estimated delivery times, and everything you need to know about receiving your orders.
1. Shipping Availability
We deliver our products to Europe only. If your region is not listed as an available destination, please contact us, and we will do our best to assist you.
2. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
3. Estimated Delivery Times
Delivery times vary depending on your location:
- Europe: 5 to 10 business days
Note: These are estimated delivery times and may vary due to local conditions or unforeseen delays (customs, weather, etc.).
4. Shipping Fees
- FREE: Delivery to Mondial Relay points (4 to 5 days)
- €8.00: Home delivery (6 to 8 days)
- €15.00: Express home delivery (3 business days)
5. Taxes and Duties
For international orders, taxes or customs duties may be applied by your country of residence. These charges are the customer’s responsibility. We recommend checking with your local customs office for more details.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your package in real time. If you do not receive this number or have any questions, please contact us at contact@vailand.shop.
7. Delivery Issues
If your order is delayed, damaged, or lost during shipping:
- Contact us immediately through our contact page: CLICK.
- Please provide your order number and a detailed description of the issue.
We will do everything possible to resolve the situation promptly.
8. Returns and Refunds
Please refer to our Refund Policy for details regarding returns or exchanges.
If you have any questions or concerns regarding our shipping policy, don’t hesitate to reach out to us at contact@vailand.shop.
Thank you for choosing Vailand for your shopping needs!